EA Dental Academy (“EA Dental”, “EA Dental Academy”, “we”, “our”, or “us”) respects your privacy. This Privacy Policy explains how we collect, use, store, and protect personal information when you visit our website, submit a contact form, register interest in our courses, purchase products or services, contact us, or interact with us through platforms such as Facebook, Instagram, WhatsApp, YouTube, or other Meta services.
Our website is: https://www.ea-dental.com
1. Information We Collect
We may collect the following information:
- First name and last name
- Email address
- Phone number
- WhatsApp contact information
- Preferred contact method
- Messages or inquiries you send to us
- Course, product, venue hire, recruitment, or support inquiries
- Information you provide through our website forms, WhatsApp, Facebook, Instagram, email, phone, or other communication channels
- Basic technical information such as IP address, browser type, device type, pages visited, and website usage information
If you interact with us through Facebook, Instagram, WhatsApp, or other Meta services, we may receive information you choose to provide, such as your name, profile information, messages, contact details, and interaction data.
2. How We Use Your Information
We use your information to:
- Respond to your questions and requests
- Contact you about courses, products, venue hire, recruitment, or other services
- Provide customer support
- Process inquiries, registrations, bookings, or purchases
- Communicate with you by phone, email, WhatsApp, Facebook, Instagram, or other channels
- Improve our website, services, courses, products, and user experience
- Manage advertising, marketing, and social media communications
- Protect our website, users, business, and services
- Comply with legal, regulatory, tax, accounting, or security requirements
3. Meta and Social Media Data
Our website and services may use Meta technologies, including Facebook, Instagram, WhatsApp, Facebook Pixel, lead forms, messaging tools, or other Meta services.
When you interact with us through Meta platforms, we may receive limited information that you choose to provide or that is permitted by Meta, such as your name, contact details, messages, form responses, or interaction data.
We use this information to communicate with you, respond to inquiries, manage registrations or service requests, provide customer support, improve our services, and measure advertising performance.
We do not sell your personal information.
4. Sharing of Information
We may share personal information only where necessary with:
- EA Dental Academy staff and authorised team members
- Service providers who help us operate our website, communications, forms, booking systems, payment systems, IT, or customer support
- Meta platforms or other third-party platforms when you interact with our pages, ads, messages, or forms
- Professional advisers, regulators, authorities, or legal bodies where required by law or necessary to protect our rights
We do not rent or sell your personal information to third parties.
5. Cookies and Tracking Technologies
Our website may use cookies, pixels, analytics tools, advertising tools, and similar technologies to understand website activity, improve performance, and measure marketing effectiveness.
These tools may collect information such as pages visited, device information, browser type, IP address, referring pages, and interactions with our website or advertisements.
You can control or disable cookies through your browser settings. Some website features may not work properly if cookies are disabled.
6. Data Retention
We keep personal information only for as long as necessary to provide our services, respond to inquiries, manage registrations or bookings, comply with legal obligations, resolve disputes, and maintain business records.
When information is no longer needed, we will delete it, anonymise it, or securely store it where required by law.
7. Data Security
We use reasonable administrative, technical, and organisational measures to protect personal information from unauthorised access, loss, misuse, alteration, or disclosure.
However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
8. Banking Data (Plaid)
To manage our own bookkeeping and reconciliation, EA Dental Academy connects our own business bank account to our internal management system using Plaid Inc., a third-party banking data provider. This connection retrieves transaction and balance data for our own company account only. We do not access, collect, or store any bank account information belonging to our customers, students, or website visitors through Plaid. Data retrieved via Plaid is stored securely and encrypted, is accessible only to authorised administrators, and is handled in accordance with Plaid’s Privacy Policy.
9. Your Rights and Choices
Depending on your location and applicable law, you may have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information
- Object to certain uses of your information
- Withdraw consent where processing is based on consent
- Opt out of marketing communications
To make a privacy request, please contact us using the details below.
10. Data Deletion Requests
If you want us to delete personal information we received from Facebook, Instagram, WhatsApp, Meta services, or our website, please contact us through our Contact page or by phone.
Please include your name, contact details, the platform you used to interact with us, and the words “Data Deletion Request” in your message.
We will review your request and delete applicable personal information unless we are required to keep it for legal, security, tax, accounting, dispute resolution, or legitimate business reasons.
You may also remove app permissions or connected services through your Facebook or Meta account settings where applicable.
11. Third-Party Links
Our website may contain links to third-party websites or platforms, including Facebook, Instagram, WhatsApp, YouTube, Google Maps, payment providers, learning platforms, or other services.
We are not responsible for the privacy practices, content, or security of third-party websites. Please review their privacy policies before providing personal information.
12. Children’s Privacy
Our website and services are intended for users interested in dental education, courses, products, venue hire, recruitment, or related services. We do not knowingly collect personal information from children without appropriate consent from a parent or legal guardian where required by law.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
14. Contact Us
If you have any questions about this Privacy Policy or want to make a privacy or data deletion request, please contact us:
EA Dental Academy
Website: https://www.ea-dental.com
Contact page: https://www.ea-dental.com/Contact
Phone / WhatsApp: (+44) 744 793 1179
Address: 177 Field End Road, Pinner, HA5 1QR, England
Opening hours: Sun–Thu, 8am–5pm
